Prerna Jewels (DTC) conducts quality checks on all its jewellery pieces but there can be exceptions. For this reason, we accept returns within 7 days of you receiving your purchase for the following reasons:
• The item/s has been damaged in transit (contact us within 48 hours)
• The item/s is defected i.e. it has a manufacturing fault
• The item/s is incorrect (not what the customer ordered)
• The item/s is the wrong quantity
However, we do not accept returns on items for the following reasons:
• The item/s is a sales item
• The item/s is a custom order (personalised)
• The item/s is a special order (customer has requested changes in size, colour or stones and beads used in the piece of jewellery)
• Parts of the item/s has broken. Some pieces are delicate and must be handled with care in order to preserve the lifespan.
• For instance, the semi-precious stones and glass beads used in the jewellery can break (from dropping or bumping the piece against a hard surface) if the piece is not handled with the utmost care. Items/ pieces will not be processed for returns if parts of it have broken due to negligent use or carelessness.
• Parts of the item/s have become worn out. For instance, all the threads used in the jewellery needs to be handled with care, as they will fray or become worn out if they come into contact with water or any form of moisture. Items/pieces will not be processed for returns if the silk thread tassels or macramé pieces have frayed or are worn out due to negligent use or carelessness.
• Items/pieces will not be processed for returns if tarnishing of the plating occurs, as this is due to general wear and tear and exposure to moisture, perfumes and heat from the body over a certain period of time.
Please note that wear and tear due to the occasional use of jewellery is not a defect or manufacturing fault.
DTC, herein referred to as Durga Trading Company.